IMPORTANT NOTICE: Privacy & Confidentiality
Nurture & Grow Counselling Service is a private practice in NSW, Australia. It is operated by Crystal Halloran who is a Registered Counselling Therapist. Nurturegrowcounselling.com.au is the official website of Nurture & Grow Counselling Service. Throughout the remainder of this document, Nurturegrowcounselling.com.au will be referred to as simply "our website".
Nurture & Grow Counselling Service strives to maintain the highest standards of decency, fairness and integrity in all our operations, including the protection of privacy of our therapy clients, customers and visitors to our website & during service delivery operations.
WHAT IS PERSONAL INFORMATION?
Personal information refers to information about an identifiable individual. Personal information includes information that relates to an individual's personal characteristics (e.g., name, date of birth, home address and telephone number), health (e.g., presenting problem, health history, health services received by the individual, social situation) or activities, views and opinions (e.g., opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual's business address and telephone number), which is not protected by privacy legislation. To make payment for services, information collected will financial details to make the payment for the services: this can be taken over the phone & entered in the via square EFTPOS machine, during face to face visit swipe/tap card for payment on the square EFTPOS machine, this could be received via bank transfer where your customer ID & name is required to make a direct transfer payment, or this could be in the form of providing your NDIS number to make payment via your plan manager directions.
HOW CAN YOUR PERSONAL INFORMATION BE COLLECTED?
If you submit an enquiry online to be contacted we ask you do not leave personal details about your circumstances rather a number or email in which we can contact you over the phone in a private & confidential setting. Nurture & Grow Counselling Service uses Vista Print - Australia services to power the website, as such the information is stored on their server for the information to be transmitted to Nurture & Grow Counselling Service email. As such, we request only very minimal personal information. Nurture & Grow Counselling Service does not take any responsibility for the information in which you place in this enquiry, as it states please do not put personal details outside of name & email or contact number.
Unless it’s unreasonable or impracticable, we will try to collect personal information directly from you (referred to as ‘solicited information’). For this reason, it’s important that you help us to do this and keep your contact details up-to-date. There are a number of ways in which we may seek information from you. We might collect your information when you fill out a form with us when you’ve given us a call or used our website. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details. However, we’ll never ask you for your security/financial payment details in this way – if you are ever unsure, just contact us.
Referral forms can be used to fill out basic information to access Nurture & Grow Counselling Sevice is the right service that can support you or your son/daughter. This information is provided by the referrer or yourself. This information you provide we ask to be true & factual so we can make the correct assessment. If you do not wish to provide any information, unfortunately, we may not be able to provide you with services.
Mandatory sign-in for COVID-19 using the business QR code is required, although if anyone entering the premises is unable to electronically sign in, an alternate sign-in method must record the contact details of the person and be kept ready and available for a minimum period of 28 days to provide to NSW Health if requested in accordance with the Public Health Act 2010. This information only will be provided if requested: personal your name and phone number, time of entry and time of exit.
RECEIVING INFORMATION ABOUT YOU NOT ASKED FOR
Sometimes, people share information with us we haven’t sought out (referred to as ‘unsolicited information’). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
USE OF PERSONAL INFORMATION
The primary purpose that Nurture & Grow Counselling Service obtains personal information is to provide psychological assessment, counselling and consulting services to individuals, couples, and families responsibly and professionally. For example, information may be collected about a client’s health history, family history, physical and psychological condition, and social situation to help assess what their needs are, advise them of their treatment options and help them to receive the treatment they choose. A secondary purpose of obtaining personal information by Nurture & Grow Counselling Service is to establish a baseline of health and social information. This allows the identification of changes occurring over time as part of the provision of therapy services. A third purpose is to advise the general public (or previous and ongoing clients) of special events, resources or services, such as seminars or new services in development, that are available through Nurture & Grow Counselling Service, and to make such services or resources accessible to the public. Only the personal information necessary for this purpose is collected. (For example, a first name and email address would be the only required information for a newsletter subscription. No other personal information would be necessary to receive free newsletters.) A related purpose is to advise the general public (or previous and ongoing clients) of resources that are independent of Nurture & Grow Counselling Service previous or ongoing clients have previously given consent to receive such information. A fourth purpose for collecting personal information is to invoice clients of Nurture & Grow Counselling Service for services that were not paid for at the time of the visit, to process credit card payments, or to collect on unpaid accounts. Also to liaise with NDIS plan managers to assist with the invoicing payments. In these circumstances, informed consent is provided by the client or the client representative. A fifth purpose is to advise clients that their service should be reviewed (e.g., to ensure the service is still relevant to their needs).
Individuals associated with Nurture & Grow Counselling Service will contact you only: a) in response to a question or suggestion initiated by you, b) in accordance with your prior consent to be contacted, (i.e. to complete feedback evaluations about the process of counselling, or to receive newsletters or promotions for upcoming events such as workshops, etc.), or c) as necessary to conduct the normal business affairs associated with the provision of services that you have initiated (i.e. scheduling matters, collecting on overdue accounts, reminders about upcoming appointments, the follow-up to services being provided, etc).
If you choose at any time to provide personal information such as your name, contact information (i.e. email address or telephone number) or any other personal information via email, online form, paper-and-pencil format, or otherwise, be assured that this information will never be given out, sold to advertisers, or used for any purpose other than what you intend.
Our website may collect and use your personal information for the following purposes:
• To run and operate our site.
• To display content on the site correctly.
• To improve customer service.
• To help us respond to your customer service requests and support needs more efficiently.
• To personalize your user experience.
• To understand how our users as a group use the services and resources provided on our site.
• To improve our site.
• To improve our products and services.
• To run a promotion, contest, survey or other site feature.
• To send information to you that you agreed to receive about topics we think will be of interest to you.
• To send periodic emails, which may include electronic newsletters and/or autoresponder series of emails.
• To respond to your inquiries, questions, and/or other requests.
Nurture & Grow Counselling Service does not collect any private, personally identifiable information about you without your knowledge. Our official website collects only the personal information you provide and only uses that information for the purpose you provided it (e.g., to respond to email, to register for a course, to subscribe to a newsletter, to provide feedback about progress, etc.). No personal information whatsoever is required or requested in order for you to access the information and services on our official website. No one accessing this website will ever be required to subscribe to any newsletters or services.
Non-Personally Identifiable Information
We may collect non-personally identifiable information about you whenever you interact with our website. Non-personally identifiable information may include the browser name, the type of computer and technical information about your method of connecting to our site, such as the operating system and the Internet service provider you used, and other similar information.
Children's privacy protection
This website is directed to adults. It is not directed to children under the age of 16. We operate our site in compliance with current regulations. Anyone under the age of 18 must provide parental consent to use this site. We do not knowingly collect or use personally identifiable information from anyone under 18 years of age.
Use of Third-Party Service Providers, Agencies and Organizations
Nurture & Grow Counselling Service uses several consultants and agencies that may, in the course of their duties, have limited access to the personal information held by Nurture & Grow Counselling Service. These consultants and agencies may include, accountants, lawyers, computer consultants, credit card companies, financial institutions, marketing personnel and website managers. As much as reasonably possible, Nurture & Grow Counselling Service restricts their access to any personal information held in confidence by Nurture & Grow Counselling Service and has their assurance that they will follow appropriate privacy principles.
METHOD OF COLLECTING PERSONAL INFORMATION
Personal information is collected from clients of Nurture & Grow Counselling Service or from members of the general public by various means including verbal exchange (i.e. over the telephone or in face-to-face meetings), paper-and-pencil forms, voicemail, email, and online forms submitted to us from our official website (i.e. order forms, contact forms, online questionnaires, etc.).
Our website may collect personally identifiable information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, or fill out a form, and in connection with other activities, services, features or resources we make available on our site.
Our website contains links to other websites that may be of interest to you. However, once you have used them to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. These sites are not governed by this privacy statement. Always exercise caution by reviewing the privacy statement of the website in question before continuing to use it. In addition, while every precaution and effort has been made to ensure the links to the information and the external referring website is useful, however, Nurture & Grow Counselling Service does not have any control over the authenticity of the website information in which provides this information – external to our website.
If you complete the enquiry form on our website, we will require your name and your email address and will ask for information relevant to the purpose of the form. We advise not to put personal, private information other than name, contact details. If you submit content to us, we will ask for your name and email address. Details you include in your submission may personally identify you. We will use personal information received from you for internal purposes only and will not sell it or provide it to third parties. We also collect each visitor's IP address, which helps us combat spam and fraud. We do not use IP addresses for any other purpose.
If you complete the referral form, this is completed and scanned back to Nurture & Grow Counselling Service via email. Please ensure you enter the correct email address [email protected] to ensure this is sent correctly to the director - Counsellor & Psychotherapist Crystal Halloran.
HOW DO WE STORE YOUR PERSONAL INFORMATION:
The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Some of the ways we do this are:
• document storage security protocols - in accordance with Privacy Act 1988 (Cth).
• security measures for access to our systems; and
• only giving access to personal information to a person who is verified to be able to receive
We may store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
HOW LONG DOES THE SERVICE HOLD ONTO MY PERSONAL INFORMATION:
For information gathered over the telephone/referral form in which you have opted not to be provided services & you do not become a client of Nurture & Grow Counselling Service - ANY information gathered in the course of this time will be destroyed immediately via means of shredding & all electronica communication will be deleted as this is no longer required for the service to hold. The only time in which this information will be kept is if you are undecided & you ponder if you may use the service in future. At which an agreed time in which the service will hold the information will be agreed with the client & the director - Crystal Halloran,
ABOUT OUR COOKIES
Our website domain and powered through VistaPrint.com.au for all operations, including emailing services of this website. VistaPrint.com.au Analytics collects interest data and generates statistical and other information about website use, by means of cookies. These cookies are kept on your computer. This information is stored by VistaPrint.com No personally identifiable information is obtained from these cookies and not by Nurture & Grow Counselling Service and never sold to third parties. Our website uses information from VistaPrint.com.au Analytics to track the number of visits to the website, browsers and operating systems. We use the information from the Analytics generates relating to our website to create reports about the use of the site. These reports allow us to update the site and improve your usage of it.
Other information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include but are not limited to Ireland, other countries where Vista Print server has backup systems. Please see: https://www.vistaprint.com/sales/corporate/privacy-and-security.aspx. This stored data is because Nurture and Grow uses Vista Print Website creator and domain.
You can set your browser to accept or refuse all cookies automatically, or notify you when a cookie is being requested. Taking this action should not cause a problem with the continued use of our site. Consult the Help section of your browser for guidance on how to refuse all cookies or to notify you when a cookie is requested. If you choose to refuse our website's cookies, you may not be able to fully experience the interactive features of the site.
Websites used for service to promote service, contacts & information:
The official business website is https://www.nurturegrowcounselling.com.au
Nurture & Grow Counselling Service platforms to promote the service such as contact details, counsellor profile links to services offered & the only ones the business uses are:
These are the only platforms/links to websites that are used. It is the user's responsibility to only click on trusted sites. this service does not take any responsibility for financial/psychological/other damages incurred if you have been targeted by an internet scam or other hacking/identity fraud. Nurture & Grow Counselling Service will never ask for your payment details/other details on the internet. DO NOT OPEN untrusted links.
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